Apprentice Resident Liaison Officer
| The Trainee Resident Liaison Officer role provides an excellent opportunity to develop customer service skills within the construction industry. The training will equip the trainee with the necessary knowledge and experience needed to become a successful Resident Liaison Officer. |
To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.
Hourly Wage
£26,000 per annum
Working Week
Working hours: Working hours are at the line manager’s discretion and in line with the business hours of 08:00-17:00, Monday to Friday.
Information
Level 2 Customer Service Practitioner
Taking roughly 12 months to finish, this apprenticeship is equivalent to 2 A-levels
About Lawtech
Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.
The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.
Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.
Responsibilities & Tasks
- Act as a point of contact for residents regarding project-related matters.
- Assist in the communication of project timelines, schedules, and any potential disruptions to residents.
- Assist in keeping residents informed about the progress of a project and addressing their questions and concerns.
- Assist in conducting regular visits to residents’ homes to provide updates and address any issues.
- Learn and develop strong customer service skills, including empathy, active listening, and problem-solving.
- Maintaining a professional and courteous approach in all interactions with residents.
- Ensure a positive experience for residents throughout the project lifecycle
- Assist in booking appointments, managing schedules, and coordinating interactions to reduce disruption for residents and local businesses.
- Assist in the maintenance of records of resident interactions, complaints, and resolutions.
- Assist in the preparation of reports on resident feedback and project progress.
- Respond to and resolve resident complaints, queries, and concerns effectively.
- Working with residents and the project team and their mentor to find solutions to problems.
- Working closely with the site management team to ensure smooth communication and project execution.
- Liaising with other stakeholders, such as contractors, suppliers, and local authorities.
- Attending project meetings and providing resident-related updates.
Apprenticeship Programme & Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote sessions.
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.
Requirements & Prospects
Desired Skills & Personal Qualities
Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.
Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.
Qualifications
Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).
