Phoenix 2 Retail is the leading wholesaler specialising in vaping and nicotine products, providing innovative route-to-market solutions for global brands. Our mission is to become the world’s leading supplier of smoking alternatives, built on the pillars of responsibility, innovation, education, and sustainability, to create a better future for retailers and consumers.

  • Support the accurate maintenance of employee records, people data, HR systems, files and documentation.
  • Prepare routine letters, reports and employee communications using approved templates.
  • Process employee changes promptly and accurately, escalating queries where required.
  • Handle personal and sensitive information confidentially and in line with data protection requirements.
  • Assist with leaver administration, system updates, exit documentation and relevant notifications.
  • Act as a helpful point of contact for routing people queries and signposting employees and mangers to the correct guidance or support.
  • Support managers with standard people related and HR processes and documentation under the direction of the HR team.
  • Full day-to-day training will be provided by the employer.
  • This apprenticeship qualification is called Level 3 HR Support
  • The learning will be delivered by dedicated, industry-specialist tutors via remote sessions.
  • These session take place once or twice per month, for up to 2 hours, at a time convenient for both you and the employer.

Qualifications

Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).