Apprentice Customer Service Assistant
| Moorgate Training are looking for a Customer Service Apprentice to grow their growing team. |
To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.
Hourly Wage
National Apprenticeship Minimum Wage
Working Week
Monday – Friday, 7:45am-4:15pm
Information
Level 2 Customer Service Practitioner
Taking roughly 12 months to finish, this apprenticeship is equivalent to 2 A-levels
About Moorgate Training
Moorgate Training is one of the UK’s leading providers of Drink Drive
Rehabilitation Scheme (DDRS) course delivery, dedicated to
improving road safety and reducing risks on our roads. We are also a
National Driver Offender Retraining Scheme (NDORS) Course
Provider licensed by UKROEd, and we deliver accredited training on
behalf of the DVSA and the Welsh Government. Every course is
delivered with excellence, consistency, and dedicated learner support to ensure safer roads for all.
Responsibilities & Tasks
- Answering a high volume of inbound calls
- Dealing with customer enquiries via email
- Processing bookings, amendments and cancellations
- Scheduling/rescheduling courses
- Creating training course zoom meetings.
Apprenticeship Programme & Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote sessions.
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.
Requirements & Prospects
Desired Skills & Personal Qualities
Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.
Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.
Qualifications
Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).
