Apprentice Customer Service Advisor / Call Handler
Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!
To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.
Hourly Wage
£20,000 per annum
Working Week
30 hours per week
Monday to Friday
Information
Level 2 Customer Service Practitioner
Taking roughly 12 months to finish, this apprenticeship is equivalent to 2 A-levels
About Agilico
Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.
The organisation’s aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.
Responsibilities & Tasks
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company’s service system
- Building rapport with customers by being professional, helpful and
flagging any customer concerns with the team - Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Apprenticeship Programme & Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions.
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.
Requirements & Prospects
Desired Skills & Personal Qualities
Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.
Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.
Qualifications
Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).
