Apprentice Member Service Officer
Central Credit Union are looking for an aspiring Apprentice Member Service Officer to join a growing team!
To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.
Hourly Wage
£8 per hour
This mean you will earn the National Apprentice Minimum Wage
Working Week
35 Hours per Week
Information
Level 2 Customer Service Practitioner
Taking roughly 12 months to finish, this apprenticeship is equivalent to 2 A-levels
About Central Credit Union
Central Credit Union is a not-for-profit financial cooperative committed to helping people across Merseyside and beyond manage their money with confidence. Owned by its members, it provides fair, safe and affordable financial services, including savings and loans, to support financial wellbeing.
The organisation is dedicated to dispelling misconceptions about credit unions and emphasising their role in promoting financial inclusion and resilience. By educating the public on how credit unions operate and showcasing the benefits of membership, Central Credit Union enables individuals to take control of their finances and reduces the risk of them falling prey to illegal money lenders.
Responsibilities & Tasks
- To be responsible for providing effective and member focused reception, teller and administration services.
- To meet and greet members and visitors in a pleasant, courteous and co-operative manner.
- To be sensitive to members’ needs and to be aware at all times of the need to act discretely when discussing members business.
- To remain sensitive to the member’s situation and to deal with members’ difficult personal situations with compassion and sincerity.
- Ensure that members’ expectations are exceeded and their needs are promptly and pleasantly attended to by providing service and information in a pleasant, efficient manner via personal contact, telephone or correspondence including:
- Researching and solving member questions, problems, and complaints concerning Credit Union accounts.
- Account verifications
- Open accounts.
- Assist members in completing Loan applications and other forms when necessary.
- Answer questions on any aspect of member inquiries.
- Assist members with basic questions regarding their account.
- Promote the values and principles of responsible savings and borrowing to members
- Cross train and fill in for the teller and administration positions when needed.
- Promote and cross sell credit union products and services.
- Answer Telephone, emails and Intercom “chat bot” when needed.
- Keep all Credit Union member and employee related business in strictest confidence.
- Treat all Credit Union members, volunteers and employees with a positive and cooperative attitude.
- Consistently maintain and improve skills and knowledge for efficient service delivery.
- Maintain accurate member records and make adjustments where necessary.
- Perform all other duties as assigned.
Apprenticeship Programme & Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions.
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.
Requirements & Prospects
Desired Skills & Personal Qualities
Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.
Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.
Qualifications
Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).
