Apprentice Customer Service Advisor
Apprentice Team Ltd are currently working with a business in Chesterfield, S40 area who are looking for an aspiring Apprentice Customer Service Advisor to join a growing team! The role involves supporting a business with various customer service duties, from general bookings to specialised administration processes.
To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.
Hourly Wage
National Apprenticeship Minimum Wage
Working Week
Hours of work will be Monday to Friday 9am – 5:30pm and
9am-12pm one Saturday per month
Information
Level 2 Customer Service Practitioner
Taking roughly 12+ months to complete.
About Moorgate Training
Moorgate Training are a leading training provider that has an exciting opportunity to join our team at our head office in Chesterfield to help the company continue to grow and reach our targets. We hold training courses throughout the UK in respect of Drink Drive Rehabilitation on behalf of the Driving Vehicle Standards Agency (DVSA) and HMCTS.
Responsibilities & Tasks
- Inbound and outbound calls *(no cold calling involved)*
- Dealing with inbound customer enquiries through emails & telephone calls
- Answering telephone and email enquiries professionally and within a reasonable timescale
- Contacting clients through a variety of channels to book them on to our training courses
- Day to day office duties
- Maintaining and supporting with electronic and hard copy filling systems
- Open and sort documents accordingly
- Assisting in resolving any administrative issues
- Taking payments by telephone on our company operating system
- Maintaining and updating information on our CRM system when required
Apprenticeship Programme & Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner.
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions. The only exception are any speaking and listening assessments – these may be delivered in a classroom.
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.
Requirements & Prospects
Desired Skills & Personal Qualities
Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.
Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.
Qualifications
Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).
