CUSTOMER CARE APPRENTICE

CUSTOMER CARE APPRENTICE

Apprentice Team Ltd are currently working with a business in Leeds LS9 area who are looking for an aspiring Apprentice Customer Service Advisor to join a growing team! The role involves supporting a business with various customer service duties, from general bookings to specialised administration processes.

To apply for this apprenticeship, please click the button below and complete the application form. For any questions or queries regarding this vacancy, please contact us on 01246 278931 or email recruitment@apprenticeteam.org.

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Hourly Wage

National Apprenticeship Minimum Wage

Working Week

Hours of work will be Monday to Friday 9am – 5pm

Information

Level 2 Customer Service Practitioner

Taking roughly 12+ months to complete.

About Barkston Plastics

Responsibilities & Tasks

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
  • Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
  • Maintain accurate filing systems for full traceability of all communications with stakeholders
  • Assist with customer order-related enquiries via telephone and email.
  • Handle customer complaints, and where necessary process returns requests.
  • Generate ad-hoc reports and carry out other tasks to support the efficient running of the commercial department.

Apprenticeship Programme & Training

  • Full day-to-day training will be provided by the employer.
  • This apprenticeship qualification is called Level 2 Customer Service Practitioner.
  • The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions. The only exception are any speaking and listening assessments – these may be delivered in a classroom.
  • These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer.

Requirements & Prospects

Desired Skills & Personal Qualities

Skills: Communication, ICT, Organisation, Customer Care, Problem-Solving, Presentation, Administrative, Number and Analytical Skills.

Personal Qualities: Attention to Detail, Logical, Team Working, Creativity, Takes Own Initiative, Non-Judgemental and Patience.

Qualifications

Essential: Grades A*-C/9-4 in GCSE maths and English (or equivalent).