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Completing the Retail Team Leader Apprenticeship (Level 3) is an ideal career progression route into Leadership and Management within a Retail setting. Equivalent to two A-level passes, the qualification takes approximately 15-18 months to complete. Typical job roles associated with the programme include Retail Sales Specialist, Sales Operations Manager and Salesperson.

There are no standardised eligibility criteria for this qualification. This means the individual employer will decide if a candidate is suitable.

Retail Team Leader Apprenticeship Features

Throughout the apprenticeship you’ll gain the skills, knowledge and behaviours needed for your chosen role and industry. To help you with this, you can expect to study the following subject areas:

  • Customers
  • Leadership
  • Communication
  • Merchandising
  • Developing Self and Others
  • Team Performance
Retail Team Leader Apprenticeship Features

Off-the-Job Training

For 20% of your apprenticeship, you must have time away from your regular duties. This is to engage in training related to your post and programme. Known as ‘Off-the-Job Training’, this should take place at a time convenient for both you and your employer.

The qualification is delivered through a blended learning approach. You will be required to make time to see your tutor via remote or face-to-face sessions.

The sessions will take place roughly once per month, usually lasting around 2 hours. The duration of these can be extended for any additional learning or support you require. Your tutor will also provide support and guidance in between each learning session.

You should also expect to carry out self-study and learning as part of the Off-the-Job Training using your iLearner portfolio.

Functional Skills

If you do not have grades A-C/9-4 in GCSE maths and English or equivalent, you will complete Functional Skills alongside the apprenticeship. It is nationally recognised and is completed as part of the apprenticeship.

  • As a Level 3 qualification, you’ll complete Level 2 Functional Skills maths and English.
  • The learning will be delivered by one of our dedicated tutors via remote or face-to-face sessions. The only exceptions are the speaking and listening assessments. These may be delivered in a classroom.
  • These sessions will take place once a month, for roughly 2 hours depending on your learning needs.
  • With their expert help, you’ll have all the support you need to achieve your goals.
retail team leader functional skills

The End-Point Assessment

As part of your Retail Team Leader Apprenticeship, an End-Point Assessment (EPA) will be completed to demonstrate your development and growth. You can achieve either a Pass or Distinction based on your final grade.

On-Demand Assessment

This will be both a series of multiple choice questions, as well as scenario based questions on your knowledge and skills gained through the duration of the apprenticeship and around your day-to-day job role. This will be completed on-screen lasting 60 minutes and will be out of a total 40 marks. This will be conducted by an independent under exam conditions. To ensure this, snapshots will be taken during the exam.

Retail Business Project

This could be a project to identify a potential cost saving for the business through improving efficiency, reducing waste or finding alternative ways of working to achieve business objects. It will include a research proposal, as well as a presentation. The presentation is delivered face-to-face and with an independent assessor.

Professional Discussion

Following on from the practical observation you will conduct a professional discussion with the independent assessor to establish further understanding of your knowledge and skills within the retail industry. This may cover a number of scenarios you may have encountered in your job role, questions relating to the development of skills.

retail team leader professional discussion

Go Further

Once you’ve completed your Retail Team Leader Apprenticeship, there are several progression routes available, dependant on your industry and job role:

You can also progress into a variety of job roles, such as Retail Team Leader, Sales Management Assistant or Junior Retail Manager.

Contact us for further information!

Call us on 01246 278931, email or fill in the contact form below to check availability and for further advice about the next steps.

Our team will be happy to advise you on additional programmes we provide and can help point you in the right direction for any learning requirement not delivered by Apprentice Team Ltd.