Some of our Partners:


Equivalent to a HNC (Higher National Certificate), the Retail Manager Apprenticeship (Level 4) is an ideal career progression route into the retail management industry. The qualification takes approximately 15-18 months to complete. Typical job roles associated with the programme include Store Manager, Sales Manager and Retail Supervisor.

Candidates must have maths and English GCSE’s at grades A*-C/9-4. Level 3 qualifications are also preferred, but not mandatory.

Retail Manager Apprenticeship Features

Throughout the apprenticeship you’ll gain the skills, knowledge and behaviours needed for your chosen role and industry. To help you with this, you can expect to study the following subject areas:

  • Customer
  • Leadership
  • Financial
  • Brand Reputation
  • Technology
  • Team Performance
  • Developing Self and Others
retail manager apprenticeship features

Off-the-Job Training

For 20% of your apprenticeship, you must have time away from your regular duties. This is to engage in training related to your post and programme. Known as ‘Off-the-Job Training’, this should take place at a time convenient for both you and your employer.

The qualification is delivered through a blended learning approach. You will be required to make time to see your tutor via remote or face-to-face sessions.

The sessions will take place roughly once per month, usually lasting around 2 hours. The duration of these can be extended for any additional learning or support you require. Your tutor will also provide support and guidance in between each learning session.

You should also expect to carry out self-study and learning as part of the Off-the-Job Training using your iLearner portfolio.

The End-Point Assessment

As part of your Retail Manager Apprenticeship, an End-Point Assessment (EPA) will be completed to demonstrate your development and growth. You can achieve either a Pass or Distinction based on your final grade.

Written Exam

This is a 2 hour written exam with a combination of short and extended answer questions, some incorporating scenarios. It would be marked by a different assessor to the independent end-point assessor who assesses the project/presentation and professional discussion and it could be undertaken either on the employer’s premises or off site under exam conditions.

Retail Business Project

This could be a project to prepare a two year strategy for a department in a large organisation, or an entire operation for a smaller organisation. You will prepare a two page maximum synopsis of your proposed project which you are required to bring to the independent end assessment planning meeting. The independent end assessor and employer representative will then determine whether the proposed project has the potential to meet the criteria of the retail business project.

Professional Discussion

After completing your observation, the independent assessor will conduct a professional discussion to further discuss your skills and development over the course of your apprenticeship. This discussion will be completed remotely over the phone.

retail manager professional discussion

Go Further

Once you’ve completed your Retail Manager Apprenticeship, there are several progression routes available, dependant on your industry and your job role:

You can also progress into a variety of different job role, such as Retail Store Manager, Senior Retail Manager, or Area Manager.

Contact us for further information!

Call us on 01246 278931, email or fill in the contact form below to check availability and for further advice about the next steps.

Our team will be happy to advise you on additional programmes we provide and can help point you in the right direction for any learning requirement not delivered by Apprentice Team Ltd.