The apprenticeship standards are a new in-depth way of gaining qualifications in your chosen job role. By completing this Level 2 Hospitality Team Member apprenticeship, you will gain a qualification equivalent to five GCSEs at grades A-C. It takes approximately 12 months to complete (depending on working hours).

As part of the apprenticeship you will engage in off-the-job training, create a portfolio of evidence, and complete the End-Point Assessment.

This apprenticeship qualification suits job roles such as Café Assistant, Waiter/Waitress, Food & Beverage Assistant, and many more.

What are the subject areas for a Level 2 Hospitality Team Member apprenticeship?

For the Level 2 Hospitality Team Member apprenticeship, you will study these subject areas:

  • Introduction to the Hospitality Industry
  • Interacting with Customers
  • Products, Values, Legislation and Business Reputation
  • A choice of specialist routes depending on your job role, such as:
    • Food and Beverage Service
    • Serving Alcohol
    • Beverages
    • Barista
    • Food Preparation
    • Housekeeping
    • Concierge
    • Guest Services
    • Reception
    • Reservations, Conference and Banqueting

This apprenticeship is ideal to get you started on your career in hospitality—no previous qualifications required. In addition, it is also ideal for those already in the industry to boost their knowledge and help them progress.

To find out more about these subject areas, give us a call on 01246 278931, or email

Functional Skills

If you do not have grades A-C/9-4 in GCSE Maths and English or equivalent, you will complete Functional Skills alongside the apprenticeship. It is nationally recognised, and is completed as part of the apprenticeship. See below for more information:

  • You will complete Functional Skills at either Level 1 (GCSE E-D/1-3) or Level 2 (GCSE A-C/9-4) based on your learning needs and prior achievements.
  • Tutors will deliver most learning within the workplace, either in person or by online learning. The only exceptions are the speaking and listening assessments, which may be delivered in a classroom.
  • The tutors will visit your workplace once a month for roughly 3-4 hours per session, dependent on your learning needs during your apprenticeship visits.
  • With their expert help, you will have all the support you need to achieve your goals.

What is off-the-job training?

In short, for 20% of your apprenticeship, you must have time away from your regular duties to engage in training related to your post. This is known as off-the-job training, and could include a variety of tasks. For example, practical training, theory tests and writing tests would all count as off-the-job training.

You do not need to visit a classroom to complete off-the-job training, and it will be completed within your normal working hours. As part of this training, one of our tutors will conduct both one-to-one workplace visits and remote learning sessions. This will take place every 4-6 weeks, with remote sessions delivered through video conferencing. Each session lasts 1½-4 hours, depending on your individual learning needs.

The End-Point Assessment

As part of your apprenticeship, you will complete the End-Point Assessment (EPA). In short, this assessment will help you to showcase the skills, knowledge and behaviours you have developed through the programme. You can achieve either a Pass or Distinction based on your final grade.

For this apprenticeship, the EPA includes the following:

  • On-Demand Assessment
    • In short, this is a multiple choice assessment to cover all options of the Hospitality Team Member Standard, including scenario-based questions that are relevant to you.
    • You may take it online or in the workplace, if needed.
  • Practical Observation
    • For this assessment, an independent assessor will observe how you prepare for customers, interact with customers, and deal with day-to-day situations.
    • This gives you the chance to showcase your skills and knowledge in your normal work environment.
  • Business Project
    • Alongside your qualification, you will be working on a business project.
    • This could be a new idea or opportunity, or improvements to the business and its practices.
    • You will present this at the end of the apprenticeship as part of your final project.
  • Professional Discussion
    • The final component of the End-Point Assessment is the professional discussion.
    • In essence, this is a final interview to see what knowledge and skills you have developed during your qualification, as well as a chance to show your understanding of the hospitality industry.
    • You will evidence this discussion with your professional portfolio, which is managed through an online portfolio system. Additionally, you may also use this system to access new action plans set by your tutor, as well as check your overall progress.

    Go Further

    Once you have completed this qualification at Level 2, there are several progression routes available, dependant on your industry and job role:

    You could also progress onto a variety of job roles, such as Hotel Supervisor, Café Supervisor, Restaurant Supervisor, and many more.

    Call us on 01246 278931 or email to check availability and for further advice about the next steps. Our team will be happy to advise you on the programmes we provide, and can help point you in the right direction for any learning not delivered by Apprentice Team Ltd.